Help & Support

Use the built-in Transcend Support Chat anywhere in the portal to get answers fast or reach a live agent.

Floating Help button on the lower-right corner — Click the Help button on any page

Help panel with Contact a Live Agent and chat — Support panel with chat and Contact a Live Agent

What you can do

Search FAQs about requests, payments, delivery, and tracking
Start a chat to get step-by-step guidance (ODA, DACE, SPED, and Transcript Exchange)
Contact a live agent for complex issues or account help
Attach files (PNG, JPG, PDF, DOCX) if staff asks for documentation

Where to find it

The blue Help button appears in the bottom-right of all pages once you’re signed in.
On the tracking page, you’ll also see Secure Messaging for your specific request.

Best practices

Include your tracking number (if you have one).
Describe the record type and recipient if you’re asking about delivery.
For address problems, paste the full address and note whether it’s Validated.
If your one-time code expired, request a new one from the tracking page and try again.

Other ways to get help

Reply to your confirmation or status email (it contains your tracking number).
Use Secure Messaging on the tracking page to talk about a specific order.