Admin – Overview

Use the Admin area to triage requests, fulfill documents, communicate with requesters, and monitor team performance.

Admin sidebar with Dashboard, Admin, Team Calendar, Diploma Generator, Order Tracking, Time Off, Settings, and division queues — Admin navigation

What you’ll find

Request Queue — all orders across ODA, DACE, SPED with filters and assignment.
Request Details — summary, status, uploads/sending, and secure messaging.
Analytics Dashboard — KPIs, volumes, aging, staff performance, payout report.

Request Queue at a glance

Tabs: All, Unassigned, New, In Review, Verified, Awaiting Info, Completed, Rejected
Columns: Student • Submitted • Type • Payment • Status • Assigned To • Last Comment • Last Update
Use the date range and search to narrow results.

Request Queue grid with filters and actions — Request Queue

Request Details (core actions)

Summary with ETA and status chips
Payment Information (SPED shows No fee)
Fulfill Request: upload files per record type; Send Documents to Requester
Secure Messaging: public replies & internal notes
Print: customer Receipt or internal Request

Request details page — Request Details

Status history card — Status History

Print menu — Print options