Admin – Reporting

Use the Analytics Dashboard to understand workload, SLAs, and outcomes.

Analytics & Operations dashboard

KPI cards

• Outstanding Orders — open count right now
• New Requests Today — intake volume
• Avg. Turnaround — days to complete
• Customer Satisfaction — average rating (if enabled)

Volume charts

• Request Volumes by Division (ODA/DACE/SPED) or By Type
• Use these trends to plan staffing and identify surges.

Aging report

• Buckets: 0–7, 3–14, 15–30, 30+ days
• Click through to prioritize backlogged or at-risk requests.

Staff performance

• Per-staff metrics: Assigned, Completed, Avg. Turnaround
• Use for coaching, load balancing, and recognition.

Payout report

Generate a PDF of transactions for a date range:

• Shows Paid On, Total, Processing Fee, Net Payout per request.
• Export for reconciliation or vendor settlement.