Transcript Exchange – Frequently Asked Questions

Who can use Transcript Exchange?

Students, alumni, and (when permitted) parents/guardians can send official records to colleges, employers, scholarships, or agencies. Counselors/staff can assist with verified requests.

What can I send?

Common items include high school transcripts, proof of graduation letters, diploma reprints, and other records your district offers. Availability may vary by school.

How do I add a recipient?

On the Recipients step, search for the organization (e.g., “University of Illinois Chicago”). If it doesn’t appear, leave Organization blank and enter the email or mailing address manually.

Email vs. Physical Mail — what’s the difference?

• Email: Recipient gets a secure download link. Fastest delivery and recommended when accepted by the organization.
• Physical Mail: We print and mail sealed copies to the postal address you provide. You can choose number of copies per address.

Can I add multiple recipients?

Yes. Use Add Another Recipient. Each recipient can have its own delivery method and contact info.

How much does it cost?

Some requests are free (e.g., certain SPED records). Other record types may have a fee per copy. Totals are shown before you submit. If Mail is selected, fees scale with the total number of copies across all addresses.

How do I pay?

• Credit/Debit Card: Pay online during submit.
• Money Order: You’ll receive the amount and mailing instructions; processing begins after the payment is received.

How long does it take?

You’ll see an estimated completion window on the tracking page (e.g., 5–7 business days). Mail delivery time depends on USPS.

How do I track my order?

Use the tracking number from your confirmation email on the Track Your Order page. You’ll see status, ETA, and messaging.

I got an email saying “Your documents are ready,” but I can’t download them. Why?

For security, downloads are gated by a one-time code. Click Request Download Code on the tracking page, enter the 6-digit code sent to your email, and then download.

My one-time code expired—what now?

Codes expire quickly. Just request a new code on the tracking page.

My address shows “Not validated.” What should I do?

Use the Search / Full address field to look up and validate the address. If you typed it manually, correct any typos and validate again. Each mailing address must show Validated before you can submit.

Can I include instructions or attachments?

Yes. Some requests provide an Additional Information/Notes area and an Upload option for supporting files (PNG, JPG, PDF, DOCX; size limits apply).

Can I cancel or change a request after submitting?

Contact support via Secure Messaging on your tracking page (include your tracking number). Changes may require canceling and resubmitting if processing has already started.

Will recipients know the documents are official?

Yes. Electronic deliveries use secure links and include verification metadata. Mailed documents are sealed and/or stamped per district policy.

Is my data secure?

Yes. Transcript Exchange uses encrypted delivery and verified recipient access. Only authorized staff process requests, and downloads are time-limited.

I don’t see my school/organization in the search.

Select Organization (Optional) → leave it blank, then enter the recipient email or mailing address manually. You can still send records even if branding doesn’t appear.

What if my name or date of birth is wrong?

Update your Profile information first, then return to your order so the correct student details appear.

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Need more help?

Use Secure Messaging on your tracking page or reply to the confirmation email with your tracking number. We’re happy to help.